1 reviews | Active since Apr 2011
A lot of hot air!
My husband and I purchased a rug from Coricraft in January. Unfortunately our dog urinated on it. The rug consists of strips of leather fabric which has proved difficult to clean. My husband and I have phoned Coricraft Tokai branch 3 times and personally visited the shop to ask for the details of the rug manufacturer. We want to contact them personally in the hopes that they could assist us with removing the stain. Each time we have spoken to the shop assistants they have told us that they will email me the details of the manufacturer. It is nearly March and I am still waiting for a response!! I know that if I contact them again, I will just be told the same story. This is not the kind of service I except from a high-end retailer!! Saying I am extremely disappointed, would be an understatement!
apologies for the frustration. The rugs are unfortunately imported and we wouldn't be able to give out the suppliers details. We will try to get some information from them and relay to you. It may also be a good idea to check with a local cleaning specialist to see if they could offer some simple advice, looking on google it seems that there are products available for incidents of this nature however i would be very hesitant to recommend as i haven't tested any myself.
Kind regards
Mark
apologies for the frustration. The rugs are unfortunately imported and we wouldn't be able to give out the suppliers details. We will try to get some information from them and relay to you. It may also be a good idea to check with a local cleaning specialist to see if they could offer some simple advice, looking on google it seems that there are products available for incidents of this nature however i would be very hesitant to recommend as i haven't tested any myself.
Kind regards
Mark