ZH
Zaheer H
1 reviews | Active since Jul 2011
01 Feb 2017, 16:48
A living Nightmare
<p>I've purchased a sofa from the Clearwater branch last year December 2016. I've received the sofa with black spots on it as well as a few rips and tears. I'm very unhappy. The warehouse refuses to do a replacement and I logged the complaint the same day that I received the sofa. I spoke to a lady by the name of Luwa. They said that they will repair it but I want a new one of course. I've purchased a brand new sofa and I demand an exchange. I'm quite disappointed with Coricraft. Sigh</p>
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
03 Feb 2017, 15:16We apologise for the inconvenience, we have had a look at your photographs and the markings are all natural and to be expected on this type of uncorrected leather .
We will exchange the unit for you but would like to ensure that you are fami**** with the types of leather that we offer. Should you wish to change to a more corrected leather please let us know.
Kind regards,
Olga de Pinho
Coricraft Group's reply03 Feb 2017, 15:16
Official
We apologise for the inconvenience, we have had a look at your photographs and the markings are all natural and to be expected on this type of uncorrected leather .
We will exchange the unit for you but would like to ensure that you are fami**** with the types of leather that we offer. Should you wish to change to a more corrected leather please let us know.
Kind regards,
Olga de Pinho