9 months and waiting

<p>The service I have received from Coricraft Gaborone is abysmal.</p> <p> </p> <p>In February I requested a new back cushion for the couch I had bought 20months previously which was covered in my warranty. I took the cushion into the store to show that the cushion had disintergrated and was no longer able to be used. On that day I was told that a new one would be with me in 4-6 weeks. Now sitting at the end of October I am still waiting. Coricraft did phone me to say my order had arrived in May (after much begging and pleading as the 4-6 weeks was already much expired) but they had ordered the seat cushions instead of the backrest. The error was meant to be rectified and I would wait yet another 4-6 weeks.</p> <p> </p> <p>After numerous phone calls (most of which go unanswered even when I leave messages and my phone number to call back) and appearances in their store in person I am yet to hear from or receieve an appology from the general manager Wangu (who I have requested to speak to on many occasions yet is alwasy conveniently out of the office) The staff member who has been assisting me has alwasy been polite and "helpful" has still not got any good news for me. In August I had a phone call from the office in South Africa claiming that they had fixed the errors and I would be receieving my cushion in 2-4 weeks.....I am still waiting</p> <p> </p> <p>Coricraft has some of the most beautiful furniture but the quality, customer service and warranty are **********. I would really love to sit on my very comfortable couch with a backrest, you would think that that would not be too much to ask. If the quality of the goods are not capable of withstanding a 2 year warranty and you are not going to honour your warranty why offer it? </p>