BH
Byron H

1 reviews | Active since Oct 2014

02 Mar 2016, 10:04

9-10 weeks extended delivery schedule

I purchased two couches on 11th Jan 2016. We were advised on a 4-6 week delivery wich would have been 8th to 22nd February. When we were not informed, we returned to the store to be advised that it would be delivered on 7th March. We returned yesterday to confirm the delivery when we were then advised that the earliest that we would have it would be 14th March or even longer, wich is 9 weeks after purchase.<br> Had we been aware of the 9 to 10 weeks delivery, it would have had an effect on the contemplating of our purchase. We find the lack of communication and the continued delay and excuses unsatisfactory, especially that we were put under an reasonable expectation from the start. <br> <br> The excuse appears to be that the factory was closed over December. I fail to see how this is your clients issue. If Coricraft knows that this is general practice, sales done from December into the new year should be based on a 10 week turn around and not try to mislead your clients.

0
Replies (1)
Coricraft Group
Coricraft Group's reply02 Mar 2016, 12:29
Official
Hello Byron91,

Your are correct, the factory closes in December and reopens mid January. We adjust Our lead time accordingly however this order has certainly run beyond that.

Apologies for this a 10 week lead time is unacceptable and we should certainly be keeping you up to date.

I will get an update for you and get some feedback.

Apologies

Mark Staniforth
Retail Exec