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Wife and I purchased a lounge suite leather in July this year the delivered wrong product I had to wait another four months for them to make a new set which I gave them time to do then they delivered another one which was damaged had fine cuts through out the back of the lounge suite the manager at the warehouse was so unfriendly made look like we are complaining over nothing R20k is alot of money they said they will make me a new set which I waited another 4 weeks to a month they sent it but the leather was not that firm on the slouch so I called the head office and got help where they wanted to take it away again which I refused and asked for a discount to do the repairs with a pvt company which said will take two days to sort out instead of waiting till next year for them to repair they still in process to do the refund into my account but the staff and and managers in Durban wer very rude and unhelpful