8 weeks and no order

On the 29 July, I placed an order and paid 50% deposit for our bed. The order was placed with the factory on the 30 July 2023. Around the 21-22nd of August I got a call from the sales person informing us that our bed might be delivered on 25/08/2023. So on the 27th I did the balance of the deposit thinking the bed will be delivered in the next week. When I called the sales consultant again to find out the delivery I was told that the bed is not ready and it usually takes 6 weeks. So in 7th week which was around the 12/09/2023 - tried to get information again and keep on getting the run around. Then they said that there was an investigation going to find out about where our bed and pedestals are, then told them if I don’t get the information by Monday we would want a refund. The sales consultant messaged to say that she was not at work on Monday 18/09/2023 and she will get back to me on Tuesday. Tuesday morning came about and still didn’t hear from them. So I called her and she said they are still investigating and then I found out that our bed frame hasn’t even been made, they don’t know why. She is waiting to get in contact Shane who is in a meeting and will be finished at 2:30 this afternoon. This is the 8th week. We rather just get my refund and buy a bed from somewhere else. You guys really let us down this time.