8 & counting weeks for a replacement couch

I have been waiting for a replacement couch for close to 8 weeks - a fault in the form quality of my Cargo 2 seater resulted in decreased width and length of the cushion after washing the reusable covers. I filed a complaint with Coricraft Kramerville on the 2nd of February 2019, to which I was promised a 4 - 6 week turnover for a replacement couch. I have entertained every story under the sun from Sthe and Gladys from Coricraft Warehouse. To make matters worse, I was promised delivery this Saturday (23rd of March) by manger, Sindi. A call this morning, 22nd of March culminated in yet another disappointment, the quality officer is not in today to evaluate the couch and delivery will be scheduled for next week. Customer centricity? Efficiency? Turnover time? Nowhere to be found. I have since found that I’m one of many experiencing issues with replacements. Will not be purchasing anything from Coricraft again in this lifetime.