JR
Jenni R

1 reviews | Active since Mar 2015

30 Jul 2015, 11:21

6 Weeks and Couches not even in production?

Extremely disappointed & disgusted in your lack of service and communication. I ordered couches 6 weeks ago, I have received 2 phone calls since to tell me that they will be ready on Monday 3 August. Today (30 July) I follow up to confirm and hear that the fabric I chose has been discontinued and I need to select a new one. After 6 weeks no one has mentioned this to me? I am going in today to select the new fabric and your team needs to do whatever it takes to get those couches to me by Monday next week as promised. I have been waiting long enough and if you can't deliver I want a full refund and I will go elsewhere! I am completely disgusted by this and I expect nothing but smooth sailing from here!

0
Replies (1)
Coricraft Group
Coricraft Group's reply03 Aug 2015, 16:43
Official
Hello Myopia,

We apologise for the lack of communication . Your order was delivered today as agreed telephonically .

I am sure that the couches will give you many years of good use.

Kind regards,

Olga de Pinho
Quality manager
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olga2coricraft.co.za