3 weeks and still no refund

A dining room table delivered to us damaged and was of terrible quality. I immediately called the warehouse to let them know of the damages and also made a note on the delivery form. I was promised an exchange a week later. I asked the warehouse to check the table prior to delivery, the day before delivery of the new table I was told all stock was damaged and I had two options, either wait for new shipment or choose something else from Coricraft. I was not happy with either option so I requested a refund which I was told needed to be done at a store. On the 25th of June I went into the Rosebank store to complete the refund form, which by the way is an appalling process. We live in a world with advanced technology, who still completes MANUAL REFUND FORMS. As of today I am still waiting for my refund and I have called Coricraft 5 times to follow up. No one was able to give me an immediate answer and when told they would call me back, no one did. I have been extremely patient & and should I not receive my refund by the end of this week, I will be taking legal action against Coricraft. WORD OF MOUTH IS A POWERFUL TOOL.....