11 weeks later no product

<p>I purchased an ottoman at the Coricraft in Krammerville on 26 May 2017. After making the payment I was informed that although the product had appeared on the store invetory on the system, it could not be found in the store. I was given an assurance that as soon as stock was delivered to the store I would be called to come and pick it up. </p> <p> </p> <p>On 17 July 2017 we received an sms with a reference number 044547 that the item was being processed for delivery to the store. I waited for a call from the salesperson in the store to call and inform me that the item was available for collection. On 20 July 2017 I went to the store to collect the item after calling the phone number on the sms (***) and was assured that the item had been delivered to the store and was available for collectio. On arrival I was informed that there was no item there which was a shocker as I had received confirmation that it woud be there. </p> <p> </p> <p>The salesperson then assured me that she would make it up to me by ensuring that the item would be delivered to my house and I would not need to come and collect it. </p> <p> </p> <p>On 3 August, almost 3 months later I get a refund form which I am requested to fill in, to get a refund with no explaination of what happened to the previous promises of delivery. </p> <p> </p> <p>This is the worst service I have received in a while. Five stars for **** service.</p>