Worse off than when I started

During late 2017 I attended at the iStore Sandton City to upgrade a Telkom data contract for my iPad.

Between Telkom and the iStore, my contract was upgraded, but an additional contract was also taken out on my behalf and without my consent. It should be noted that for the latter contract, I have never received a device, nor have I been using the service.

Since then, for at least 4 (four) months, I have been struggling with Telkom and the iStore, each placing the blame on and referring me to the other constantly.

Now, both the invalid contract and the contract I am using have been cancelled and cancellation penalties have been levied. This is absolutely unacceptable seeing as I did not request the termination of any contract. The contract which I upgraded shouldn’t have been cancelled, and the other contract, which was issued without my consent shouldn’t have existed with begin with, therefore no cancellation penalties should be due.

Unless this matter is resolved with the utmost urgency, I will be left with no option but to approach the necessary forum/tribunal/court.