NM
Norman M
1 reviews | Active since Jan 2010
10 Feb 2022, 14:42
Waiting list woes in order to charge more.
Case number ***0 refers.
This after numerous emails to the Woodlands store regarding stock of an item I have been trying to purchase since last year. Instead of being given the offer to purchase and pay, guaranteeing the price and that I would get stock, I was added to a waiting list in October, and today I subsequently was told I was removed from the waiting list. After receiving a text on Jan 14 that I was still on the waiting list.
Do I understand about stock issues, yes. Have you guys messed me around however? Yes. I am trying to give you my money, but apparently you don't want it.
Helpful (0)
Replies (1)0
Replies (1)NM
Norman M's updateReviewer Update
21 Feb 2022, 13:05Good day iStore Woodlands,
I would like to extend my thanks to you Molefe, for being calm and collected while I was a “Karen” on the phone the first time.
You were definitely the right person for the job, staying cool while I lost my mind. Thank you for your assistance, and your follow-up call after the SMS notification on Friday. 👌
Megan, thank you for dealing with me on Friday as well, starting the contract process, and making sure everyone kept me happy 😁
Thato, thank you for being on Vodacom’s case, not dropping the ball, and sealing the deal yesterday 😎
You gave me premium service for a premium product, and as such, I was happy to purchase the additional items and accessories, it is much appreciated.
I can only name you 3 by name, but if there were other background players involved, I would like to thank you all for pulling strings and getting me sorted.
I will much rather deal with you guys in future than going to Mall of Africa, even though they’re closer.
I can also say that of all the iStore’s I have been to since being an Apple customer, yours is by far the friendliest and the easiest to deal with.
I’m not sure that you guys get enough thanks and praise for going the extra mile, But I really do thank you.
NM
Norman M's update21 Feb 2022, 13:05
Reviewer Update
Good day iStore Woodlands,
I would like to extend my thanks to you Molefe, for being calm and collected while I was a “Karen” on the phone the first time.
You were definitely the right person for the job, staying cool while I lost my mind. Thank you for your assistance, and your follow-up call after the SMS notification on Friday. 👌
Megan, thank you for dealing with me on Friday as well, starting the contract process, and making sure everyone kept me happy 😁
Thato, thank you for being on Vodacom’s case, not dropping the ball, and sealing the deal yesterday 😎
You gave me premium service for a premium product, and as such, I was happy to purchase the additional items and accessories, it is much appreciated.
I can only name you 3 by name, but if there were other background players involved, I would like to thank you all for pulling strings and getting me sorted.
I will much rather deal with you guys in future than going to Mall of Africa, even though they’re closer.
I can also say that of all the iStore’s I have been to since being an Apple customer, yours is by far the friendliest and the easiest to deal with.
I’m not sure that you guys get enough thanks and praise for going the extra mile, But I really do thank you.