Terriblerepair services

<p>My expereince (so far) with the Xiaomi device support at the Core Group South Africa is terrible. I've bough a Mi Max 32GB Gold Type C through takealot. The unit is still under one year gurantee. One of the SIM card slots has stopped working on the device. I've booked it in for the repairs with Mi Phone guys in South Africa. They have apprently sent it to Core Group in South Africa for the repairing of the device. The device went in for repairs on 21 or 22 June. They updated me that the device was received on 23 June at their repair center. I've sent them the fault report with the device. I received an email from them on 28 June (6 days) that they are not able to replicate the fault in their testing. I sent them the email to give me a call and the guy gives me a call on Friday (after 9 days) and I explained him eerything in details about the fault. Then this evening (that is after 12 days) they sent me another email saying that they again need all the info regarding the fault which was given to them on a paper with the device and was explained to them on the phone again. </p> <p>I am here sitting without a device for past 12 days and there is still no hope about when they will be able to replicate the fault and then eventaully fix it.</p> <p> </p> <p>I have had terrible experiences previously as well with the core group (for my Macbook Pro's problems). Core Group seems to have the worst repair services and useless on their communications with the customer. </p>