Telkom upgrade via iStore

So I am due for an upgrade on my Telkom Mobile line and I decided to upgrade via the iStore so that I can get the extra 1 year icare. So on iPone 8 launch day 20th Octobe I went into the Canal Walk iStore will all paper work just to be told that the gent that does the Telkom upgrade has gome home already. The manager kept all my paper work with a phone and my contact details so that they can process on the Saturday when they open the store.

On Saturday the 21st at just past 11 the morning I decided the go back to the store only to get told that the proof of res was not correct (they could have called me to get the documents but waited for me to come back in) it took my 10 min to get the correct documentation for them. I was then told that it will take 15 to 30 min to process the order so i decided to go get a coffee.

Back after 30 min and I get told that my order is gone the the Telkom vetting department and will take about an hour or 2 to come back to the store.

So I get back to the store at 1:40 and the gent that does the Telkom lines is on lunch and his only back in 30 min. So after 30 min 2:30 I go back to the store for an update and still no news.

I asked them to then cancel the order and decided to to to my upgrade via the Telkom store. They told me that canceled the order and I go to Telkom only to get told that I already have an order open at the iStore and I need to ask the to cancel the order before the Telkom store can assist me.

So after about 8 back and forth from iStore to Telkom I still did not get my upgrade. I ended up leave Canal Walk at past 5 in the afternoon very upset with the quality of service. Its Monday and I called and sent Core and the iStore about 7 messages and still waiting for an update on my order.

I hope they able to resolve this issue ASAP and I have been without a phone since Friday evening.