ST 54291 , R318480

ST 54291 , R318480

Took the apple device in at Apple Story Sandton Drive on the 16th of Feb 2018 because it died in the middle of software. Was told that they don't fix watched with the "exclamation mark " in it because it's completely dead. I was told that I will be given a new one and it should be ready for collection on Wed 21st of Feb 2018.

Today is the 26th and I still don't have a new apple watch! Discovery Vitality will penalize me for not reaching my goals because I don't have a watch on me. I called on Friday the 23rd to find out what was happening as I was supposed to fetch a new device from the shop on wed, it was escalated and I still haven't received a call.

I only received an email to say that my apple watch has been received by technicians... a week later!!!

Not the best service at all