Shokz OpenMove wireless bone conduction headphones

I bought new Shokz OpenMove wireless bone conduction headphones from the Istore in Menlyn on 23 October 2022. This is a great product, but unfortunately it suddenly stopped working.

I tried calling the store and the number on the invoice is for a call center which no one answers. I then made contact with them on their website via the live chat. I was told that I could make a online booking for the product to be collected at home. I did so and had to pay R250. Once paid and the booking made I was told that the service is not for this product and that it should be couriered to Core Group Warehouse in the East Rand. I was told that I would be refunded for the mistake and I am still waiting for the refund. Needless to say that after 2 failed attempts buy The Courier Guy the parcel was returned. During this time I managed to get the call center number and I spoke to several people. Each time with different block numbers where it needed to be delivered. On Thursday I was given a name of the person who will accept the parcel. (Ernest at Block E) This morning I received a call from The Courier Guy advising that the parcel was returned. The parcel was never accepted and I again had to pay R100. So in total I paid 2 x R100 to courier the parcel and R250 for the so called home collection. So in total I paid R450 and still with a product I paid R2000 for which is faulty after only 2 months of use. This is the worst service I have received in a very long time. Each person that I interacted gave me different information and the matter is still not resolved. I live in Limpopo an the nearest i-store is more than 100km away from us. I now need to drive all the way to the i-store in the new year to take it to the shop where I purchased it from. The reference number for my incident logged is ***4. I spoke to Amanda yesterday and she was helpful and advised that nothing was done on the case and she referred the matter for the refund. (lets hope this is also not ignored) She also assisted me with the contact name to who the parcel must be delivered. (Ernest) This request was ignored and as mentioned the parcel was returned. ABSOLUTELY DISSAPOINTING SERVICE!!!!!!!!