Shocking service

After 2 months of chasing Core Group to have my DJI Mini Pro 3 repaired i'm still waiting for an answer as to if they will repair the DJI under warranty or if I need to pay for the repair. Absolutely shocking service. Dealing through the DJI supplier in Sunninghill who tell me they don't get answers from Core Group they don't reply to emails. Apparently I must wait for a call from Theunis at Core Group in Cape Town. Core Group contact no ***