REPLACEMENT UNIT NOT WORKING !!!!!!!!

<p><br /> Dear: Sthembiso Dlamini</p> <p>I am very disappointed in the service I have received from you and the Apple service centre, <br /> the unit that was dispatched to me was defective. The identical issue that I have experienced with my previous two Iphone's persisted on the "new replacement" that I was given on the 6th of Feb 2017. After returning home, which is 200km (2 hours) away from the closest apple store, I had to return to the store on the 7th of Feb to hand in the defective replacement unit.<br /> In my opinion this so called "service" that I have received is appalling. <br /> It is noted in your email that, "We pride ourselves on our service offered and would love to hear from you with regards to the experience you have received". Had this statement been true, I would not have received a defective replacement unit. Had there been some sort of quality check in place, I would not be in this situation. I have been without a phone for 2 months now and this urges me to take to social media and the likes of Carte Blanch and Wendy Knowler. I feel like I have not received the service that Apple strives to exemplify. <br /> I am tired of receiving units that are defective as this is the third Iphone 6 plus that I have experienced the same internal fault with.</p> <p>I trust my matter will be dealt with, with high priority.</p> <p>I will anticipate a phone call from the manager or superior of the company.</p>