Products don't last a year then to have to fork out cash to replace

we are highly disappointed in the service or lack there of that we received from the istore in East gate.

My husband phone literally died at the end of March 2020. The 1 year warranty ended 09 May 2020. Bearing in mind this was during lockdown. We took the phone in to fix. Needless to say the phone is irreparable and due to the warranty being over we are now advised that should we want a replacement we would need to pay.

We sent an email on 7th June 2020 followed by a second one on 14th June 2020, requesting that the matter be looked into as we cannot be held prejudice due to a pandemic we do not have control over.

We subsequently get a response requesting for the phone to be collected as they have not heard from us.

I find this ridiculous. The matter should be escalated as grace should be given during this time as everything was closed due to lockdown