**** service from ISTORE - Unit In Diagnostics (Core Group)

Good morning

I am unhappy with the service i received from istore pavilion/Core group.

i had taken my iphone 6S for repairs on the 29 of November 2017, as it seemed to have software problem (it only stops displaying on the white apple screen). I was to that the phone was being taken in for repairs and i had to pay R250.00 for shipment i would then get a call on how much the repair cost would be.

I then got a call from Lerato at Core group telling me the same info that I know "that the screen only stops on the white apple screen", when I ask her what specifically is wrong with the phone she could not tell me, she then went on to tell me that they cannot repair the phone because they do not have parts in South Africa for repair, then I asked again what is wrong with the phone which part would were they anticipating to repair, I still didn't get answer. I then rejected the replacement quote of R6015.57.

the phone was then shipped back to Pavilion istore i went there to collect my phone on 6th of December 2017. I found my phone in a horrible disappointing state, 1 - I left my phone with a screen protector, I got there to collect it no longer had a protector. 2 - *****s at the bottom of the phone were missing!! 3 - there was a white thread hanging out on my phone! disappointing!

what puzzles me is that if they dont repair phones is south Africa why was my phone opened?? what is the use of that, how do i now know and trust that all my phone parts are there as i sent it, if they couldn't even put back my *****s and that thread hanging out!

On the 6th the consultant had told me that they had sent an email to head office regarding the state of the phone on return and it is the 11th today i still have not received any feed back.

my Ref no. is R308523 my working tell phone no. is ********** 200