iStore - rotten to the Core

A few weeks ago I purchased a new iPhone from the iStore on Sandton Drive. In my experience, this has been the best location for service. the staff are helpful and friendly, and there arent long waiting times. Unfortunately, the apple is rotten at the core. the aftersales service is shocking. the team made a big song and dance about "Free iCare" but didn't explain that it is NOT the same a Apple Care? They couldn't tell me the difference. I say aftersales service is bad because the day I hoped would never come, DID. I dropped my phone and the casing needed replacing. I went to the apple store, and low and behold "sorry sir, iCare doesn't cover a broken case backing, only applecare does." So how does one purchase AppleCare? YOU CANNOT. The sales assistant, who INSISTED that you can, stood with me while I called the international helpdesk. only to be told by a curt Irish woman that you cant buy it in South Africa. When I asked why, her answer was "because". The sales assistant said he would call me back in an hour. it has been 7 days.