istore / Core Group Shocking Service

I took my phone in for repairs over a week ago. I was told the repairs would take five days and that someone from tech support would send me a quote to confirm costs.

That was over a week ago and no one has gotten back to me. I messaged tech support and was told that nothing was done as they don't have my phone code. Why did no one contact me and follow up?

I told the i store that the request is urgent as I will be in hospital from next week and that is why I needed the phone fixed and they promised it would be back in time.

Please can someone contact me and ensure my phone is brought back to the V&A store by Wednesday so I can get it fixed somewhere else if you cannot help.

Lauren