Head knows not what the tail does

My Apple TV 3rd Gen was disconnecting from wifi so I searched online to find that there was a recall of my serial number (ending in DRHN). Contacted Core and it was confirmed telephonically that I had a faulty product via the serial number and I needed to return it to an iStore to be replaced (5-7 days)<br> <br> I collected all the faulty Apple TVs in the office based on their serial numbers, amounting to five (5) in total and sent them off to the iStore.<br> <br> I now hear back that there is no recall on the units and I get a quote to repair that is 150% MORE than the value of a NEW Apple TV. <br> <br> Thanks for wasting my time, my colleague's time, my boss' time, just because Core doesn't have their S*&% together... <br> <br> Apple - you need to put a stop to this exclusivity arrangement, it's not doing you any favours...