Great Product Pathetic to None Existent Service

<p>I sent my apple watch in with a cracked screen on the 29th of January only to be told that apple will not allow them to repair it it has to be replaced. A two week old watch needs to be replaced at my own cost. It took 9 days to assess a watch that i was already told needs to be repalced i was given a quote which was accepted immediately its now been 11 days and i have still to hear any word about getting my replacement unit. Apple has an amazing product but their service is pathetic, the core group gives apple the worst name in the industry. You cannot get hold of anyone other than emailing them. If they do reply and you reply with in minutes of receiving a email it still takes a day or two for them to reply again. I would rather take my unit to a none authorized apple repair centre because core services it pathetic and none existent the company should be ashamed of their service </p>