Disgusting Service ! Trying their level best not to do their job.

I bought a pair of AirPods Pro in January 2022, few months went by and the audio starting being faulty and got to a point where it would be completely destroyed. The case could no longer hold a charge often I would remove it from the charger and it would shoot back down to 0%.

December 2022, I went to my local iStore and asked them to send them in for repairs after also reading up that this is a common problem with the AirPods Pro Gen 2. The technician also confirmed this to be true and went on with the process of sending them for repairs. I later received communication (from the Core Service team) that my AirPods have failed both audio tests and that they will be need replaced and according to them it’s an out of warranty job despite the AirPods being checked whether they’re still on warranty or not.

They have been making me jump through hoops to prove that the AirPods are still in warranty to a point of requesting a tax invoice which I submitted but they’re still trying to find loopholes out of nowhere!

I have received the worst possible service and it has been horrible enough to convince me never to buy an Apple device ever again ! It has been absolutely atrocious service. I would not recommend the Core Service Group to my worst enemy!