Disgraceful conduct of Fourways iStore Manager

Someone (The Core Group or even Apple) needs to teach the manager of the Fourways Mall iStore about basic manners and decency, never mind service.

Apple watches are not readily available in stores, particularly certain versions, so you usually need to phone and order the one you want and ask for it to be delivered to the store when it is available. Did this last week. Received an email on Friday telling me to come and collect it within 48 hours, otherwise it will be given to someone else. Went to the store on Sunday, and they had arranged the wrong version. Told them to please get it right this time. Yesterday received an sms telling me to come and collect my watch (again, within 48 hours). Went to the store again today. Apparently the manager sold the watch that had been sent to the store for me TO ANOTHER CUSTOMER YESTERDAY. Still received a reminder sms today (before going to the store) to come and collect my watch.

I am absolutely livid. Who does this guy think he is? I get told to come and get my watch within 48 hours otherwise it will be sold, and it gets sold to someone else before I can even get there (and notably before a reminder sms is sent to me to come and collect).

This is beyond the pale.

Not even an apology from this individual, let alone an explanation