Core group - Apple Inc South Africa service provider do not honour Appple warranty

Apple watch screen crack will under warranty while lying in charger due to charger heating - comment from core group " the tech has confirmed that there is a clear point of impact on your watch hence the hairline line crack occurred. As per Apple's Hardware warranty policy, when a device has physical damage the warranty becomes void. " Now they want to charge more than R4000 to do the repair. This after the Apple Store also confirmed that the crack si clearly from the heat and should be repaired.