cellphone assessment / repair dispute

<p>I booked my unit in at the iStore in november 2016 for a faulty touch on my iPhone 6 plus, the unit was assessed and i was told to pay roughly R2400 / R2500 to repair the unit, i declined this offer and the unit was returned to the iStore canal walk.</p> <p> </p> <p>I then collected my unit at thye end of January 2017, when my unit returned it was not able to power up or charge, it was not functional at all, i then mailed the core group stating that my unit was now not functioning at all and that it was funtional before it went in for assessment, i received a response saying that i should book the unit in again for assessment.</p> <p> </p> <p>I rebooked the unit in June 2017 again as i was not able to do so prior as i had fallen ill and was not working prior to this time, i booked in the unit at the cavendish iStore and explained to the assistant that i had received the unit as "dead" from the repair centre.</p> <p> </p> <p>The unit was again assessed and this time around a quote came in at R6100, more than double the last quote, i explained to them that the unit was functional before the first assessment and that it returned a dead unit and i just wanted my unit back in the condition in which it was sent in during November 2016.</p> <p>Core did not haver any solution despite lots of follow ups from me and email proof stating that i informed them of the unit being dead when i picked it up. I was told that my quote had expired and they will be shipping it back to the iStore in claremont.</p> <p> </p> <p>I made contact with apple directly, however because i didnt report the incident to them in january they were unable to assist and said its an issue for core to deal with, the core grou[p really does not want to take responsibility for this and i thinks its just wrong as i say again, there was an intermittent issue with my touch screen but the phone had full functionality, if i sent my unit in and declined a quote surely i would expect to get the unit back in the same condition as it was sent in.</p> <p> </p> <p>My first repair quote is WF055865 and most recent was R291093</p> <p> </p> <p>If i had dealt directly with apple it would have been sorted but core group just blatanly ignored my claim.</p>