Bad Service
<p>It's been a week since I gave my iPhone in for an replacement unit & I'm still waiting on someone to tell me when I can collect my replacement phone.</p> <p> </p> <p>I still have not received feedback on when exactly I will be able to collect my new phone (timeline), as requested on more than a couple of occasions?</p> <p> <br />As well as I still haven't received any phone call to let me know on the status.</p> <p><br />How difficult & how long can it take to provide me with a replacement unit?</p> <p>Surely it's not that difficult to advise a client on a realistic timeline with a date, as this is very inconvinient for the client.</p> <p><br />This is not service that I'm used to and I'm quite shocked that iStore has such a relaxed approach on such a matter for a service support side.</p> <p> </p> <p>After phoning the iStore support side on 2 occassion the iStore's customer service can't tell me, but just escalate the matter, to no avail.</p> <p> </p> <p> I've asked nicely now & if this is not sorted out today still, I will take further action.</p> <p><br />Please guys...surely this is not the way you treat your clients?</p> <p> </p> <p>This is affecting my business, as I can't transact</p>