*********** and exorbitant repair partner for Nintendo South Africa

Absolutely useless and *********** as the "official" repair partner for Nintendo in South Africa.

Sent in a Switch Pro Controller experiencing the all too common drift issue on the left stick - their response: "left control stick does not drift. It is working fine. No fault found." Yet, immediately upon receiving the controller back, I was immediately able to replicate the issue I reported in the first place.

Also sent in a Switch console to have the Wi-Fi chip replaced, which is also another very common issue (i.e. Wi-Fi, and therefore Internet, no longer works for console in handheld mode). They quoted R6000 to fix this issue out of warranty! To replace a chip for a very well known and commonly occuring issue with Switch consoles. Am pretty sure they just intended to give (or swap out the internals of) a new one at cost price to them.

Had to pay to courier the device to them, for them to respond with an *********** response and exorbitant quote, and then pay to courier it back to me. (And note, even if you live close by, they do not accept customers and make you courier to them anyway. Fantastic customer service - not!).

So, if you have an issue with your Nintendo equipment, the last place you should look for assistance is Core Group. "Maybe" if you're still in warranty, these ****mers might potentially replace your device with a new one, as they clearly are incapable of doing any repairs.