LW
Lauren W
1 reviews | Active since Jun 2021
07 Jun 2021, 12:05
Zero Customer Service
We are now on day 8 with no connection - we call multiple times a day and email for feedback. Still nothing. Customer service is non-existent.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
08 Jun 2021, 09:23Good day Lauren
We are sorry to hear of this frustration experienced
We see that our team did their part in logging and escalating the matter with the FNO and there were delays from their end. this is in no way acceptable and we have raised this with our account manager at the fibre line provider.
We note that your husband has confirmed the line is now up and running.
The Cool Team
We are sorry to hear of this frustration experienced
We see that our team did their part in logging and escalating the matter with the FNO and there were delays from their end. this is in no way acceptable and we have raised this with our account manager at the fibre line provider.
We note that your husband has confirmed the line is now up and running.
The Cool Team
Cool Ideas Service Provider's reply08 Jun 2021, 09:23
Official
Good day Lauren
We are sorry to hear of this frustration experienced
We see that our team did their part in logging and escalating the matter with the FNO and there were delays from their end. this is in no way acceptable and we have raised this with our account manager at the fibre line provider.
We note that your husband has confirmed the line is now up and running.
The Cool Team
We are sorry to hear of this frustration experienced
We see that our team did their part in logging and escalating the matter with the FNO and there were delays from their end. this is in no way acceptable and we have raised this with our account manager at the fibre line provider.
We note that your husband has confirmed the line is now up and running.
The Cool Team