Zero Accountability

I have been struggling to connect to Fibre for 2 days straight now, between Cool Ideas and MetroFibre I've spoken to more than 8 people!! 8 people and none able to tell me what the issue is or get someone on the phone that can resolve the issue. With Cool Ideas I have 4 support cases logged - but still no resolution.

Every time I call support desk tells me they're escalating the issue! What good is an escalation when nothing is done. I'm so disappointed with both companies. I wish just one person could take accountability of the issue and get it sorted.

Yesterday I spoke to a Team Leader named Kwazi who was completely useless, he promised to escalate the issue and provide me with feedback and I never heard back from him. Oh and another service agent named Smangele who literally dropped the call on me. No one is interested in assisting resolve the issue.

I'm so frustrated, I've paid Cool Ideas the setup fee of R500 and the pro-rata for the Fibre line but I'm still sitting here without Fibre and no one gives a damn. At this point it might be better for me to just switch to Rain! So appalled!