BA
Brett A
1 reviews | Active since Nov 2020
16 Mar 2021, 12:12
You will not get what you pay for ... it is a *******! This issue has gone on now for 1 1/2 months with no end in sight.
The Vumatel Technicians were at my property yesterday. They made it very clear that the issue was not with their Fibre Line nor their Router. I questioned them about the direct-dial-up and the stated the ball was in your court - Coolideas need to sort this out. Please can I urgently request a response / resolution. This is like going to the Gas Station and Paying for 100L - but only getting 10L. This situation has gone unresolved for way too long.
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Replies (1)Cool Ideas Service Provider's replyOfficial
23 Mar 2021, 08:34Good day Brett
We are sorry to hear of this frustration
please note that the issue is sitting on the FNO side, we have escalated to our account manager and senior technical staff at Vumatel and a team leader will be in touch shortly to provide you with an update.
The Cool Team
We are sorry to hear of this frustration
please note that the issue is sitting on the FNO side, we have escalated to our account manager and senior technical staff at Vumatel and a team leader will be in touch shortly to provide you with an update.
The Cool Team
Cool Ideas Service Provider's reply23 Mar 2021, 08:34
Official
Good day Brett
We are sorry to hear of this frustration
please note that the issue is sitting on the FNO side, we have escalated to our account manager and senior technical staff at Vumatel and a team leader will be in touch shortly to provide you with an update.
The Cool Team
We are sorry to hear of this frustration
please note that the issue is sitting on the FNO side, we have escalated to our account manager and senior technical staff at Vumatel and a team leader will be in touch shortly to provide you with an update.
The Cool Team
