1 reviews | Active since May 2020
Years of Loyalty Repaid with Broken Promises and Zero Accountability
I am absolutely livid. I cancelled my plans and waited the ENTIRE day yesterday for an Openserve technician who never showed up — for an appointment that was booked and confirmed. Not a call. Not a message. Nothing.
This is not a once-off. This is a pattern. Cool Ideas never follows up. The burden always falls on me to chase you down, which is nearly impossible — your contact channels are a joke and the only response I ever get is an email that arrives hours later, long after the damage is done.
I have been a loyal customer for over 6 YEARS. Six years, and this is how I’m treated? I should have walked away a week ago and gone with another provider. I would already have internet by now.
I want a technician at my door TODAY. Not tomorrow. Not “soon.” TODAY. If this is not resolved immediately, you will lose a long-standing customer — and I will make sure every person I know hears exactly what kind of service Cool Ideas and Openserve actually deliver.
The experience has been absolutely disgusting. Do better. You owe me that much after six years.
We are sorry to hear of this frustration,
Upon investigation we see that the appointment was missed by Openserve without reason, we have raised this with our account manager for more insight. in the meanwhile we believe your installation has been complete and activation is pending. a manager has been in touch and will provide the next few steps to see your order activation through to connection.
We apologize for the inconvenience, while this was not under our control we will work together with Openserve to ensure future installation times are kept and if they are missed for any reason communication is provided accordingly.
The Cool Team
We are sorry to hear of this frustration,
Upon investigation we see that the appointment was missed by Openserve without reason, we have raised this with our account manager for more insight. in the meanwhile we believe your installation has been complete and activation is pending. a manager has been in touch and will provide the next few steps to see your order activation through to connection.
We apologize for the inconvenience, while this was not under our control we will work together with Openserve to ensure future installation times are kept and if they are missed for any reason communication is provided accordingly.
The Cool Team