Would give ZERO stars if that were possible

Would give ZERO stars if that were possible. As per their website, 1 calendar month’s notice is required, which was given one month in advance, yet I still received a bill despite being a loyal, paying customer with an account in credit. Their website states that cancellation requests must be sent to the cancellations department, however when you do so, the cancellation email bounces back instructing you to send it to billing instead.

This is misleading, frustrating, and completely unprofessional. Poor processes and a disappointing customer experience. Rather stay away.