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DesirAA(C) Olivier
1 reviews | Active since Nov 2012
14 Nov 2024, 08:38
WORST SERVICE PROVIDER EVER IN SOUTH AFRICA - YOU SUCK
This is the WORST fibre service provider ever in the history of South Africa. From the start the installation process was a nightmare, they did everything wrong that you can possibly do wrong not even drilling straight holes when mounting it against the wall. Needless to say, from there we have had a nightmare, our line rarely works and when we phone the useless call center, they just say the technician will come back to us and they never do. It has now been five days and still do not have any wifi or any answers. I will not be paying for something that I do not have. This is unacceptable!!!! YOU SUCK YOU SUCK YOU SUCK YOU SUCK.
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Cool Ideas Service Provider's replyOfficial
14 Nov 2024, 09:48Good day DesirA,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you've faced and we understand how frustrating this must have been.
Our Support Manager will prioritise your case and reach out to you directly to address the installation concerns and your current link-down incident. We are committed to resolving this and ensuring that you have the service you need and expect from us.
Thank you for your patience, and we look forward to making things right.
Warm Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply14 Nov 2024, 09:48
Official
Good day DesirA,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you've faced and we understand how frustrating this must have been.
Our Support Manager will prioritise your case and reach out to you directly to address the installation concerns and your current link-down incident. We are committed to resolving this and ensuring that you have the service you need and expect from us.
Thank you for your patience, and we look forward to making things right.
Warm Regards,
The Cool Ideas Team