Worst service provided

Worst service ever provided by a service provided, for the past two months I have been without wifi, due to the negligence of coolideas, my debit did not run off and I made payment the next day, and proof of payment was sent, I was advised it was not paid, and after many back and forths I am in Jan, where I am told to pay R300 more for my line to be reconnected, this payment was meant to be done before the 20th of Jan, which I did do on the 10th of Jan, I was advised the pop will reflect in 24 to 48 hours when I called in I am told to pay R1000 reconnection fee as payment was done after the 20th, when I told them this was done a long time back, they refused to listen, now I am here, no one should take this services as there is extremely poor customer service from there agent and management, you'll need to provide me my services for the next 3 months for free as I am without a services for 3 months, this is absolute *******s coming from a A**ho*e service provided like this, contact me on the number provided below