JC
Jeandre C
1 reviews | Active since Sept 2020
01 Sept 2026, 19:10
Worst service from ISP yet!
Gave them 26 days to plan the internet connection. All they do is blame another provider that showed me the proof their stuff is in line. All 1ste line support agents have attitudes and when asked to transfer to management they transfer to another tier 1 tech. Tier 2 techs won’t take calls by the looks of things… had to fight to get dial up credentials
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Cool Ideas Service Provider's replyOfficial
07 Sept 2026, 09:19Good day Jeandre
We are sorry to hear of this frustration, we take our customer service seriously, we will have senior members of staff review your case and engage with Q&A as we take this sort of feedback seriously. As far as taking over the internet line if the FNO portal states that its still with the other ISP then they have not processed the cancellation as they should have. there are ways for this to be escalated and our teams are trained to follow the correct processes to ensure we make the FNO partner aware of any system delays.
We value our customers and appreciate you taking the time to provide your feedback.
The Cool Team
We are sorry to hear of this frustration, we take our customer service seriously, we will have senior members of staff review your case and engage with Q&A as we take this sort of feedback seriously. As far as taking over the internet line if the FNO portal states that its still with the other ISP then they have not processed the cancellation as they should have. there are ways for this to be escalated and our teams are trained to follow the correct processes to ensure we make the FNO partner aware of any system delays.
We value our customers and appreciate you taking the time to provide your feedback.
The Cool Team
Cool Ideas Service Provider's reply07 Sept 2026, 09:19
Official
Good day Jeandre
We are sorry to hear of this frustration, we take our customer service seriously, we will have senior members of staff review your case and engage with Q&A as we take this sort of feedback seriously. As far as taking over the internet line if the FNO portal states that its still with the other ISP then they have not processed the cancellation as they should have. there are ways for this to be escalated and our teams are trained to follow the correct processes to ensure we make the FNO partner aware of any system delays.
We value our customers and appreciate you taking the time to provide your feedback.
The Cool Team
We are sorry to hear of this frustration, we take our customer service seriously, we will have senior members of staff review your case and engage with Q&A as we take this sort of feedback seriously. As far as taking over the internet line if the FNO portal states that its still with the other ISP then they have not processed the cancellation as they should have. there are ways for this to be escalated and our teams are trained to follow the correct processes to ensure we make the FNO partner aware of any system delays.
We value our customers and appreciate you taking the time to provide your feedback.
The Cool Team