BK
Bianca K
1 reviews | Active since Aug 2017
06 May 2023, 15:17
Worst service ever received from an ISP
I would give a zero star rating Vodacom came to install on the 28/04/23 the guy said 30min and I will be connected its the 06/05/23 and still no connection I contacted cool ideas they said they will follow up with Vodacom same excuse was used everyday since yesterday 05/05/23 I have sent mails with no response from them its unacceptable really the worst service ever I will not recommend them to anyone
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Cool Ideas Service Provider's replyOfficial
10 May 2023, 15:17Good day Bianca K,
Thank you for your feedback, and apologies for any inconvenience caused.
We see that your fibre box was installed and that you've made arrangements with our Support Team. However, we have escalated your concerns to the relevant supervisors for further assistance.
Please contact us again should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We see that your fibre box was installed and that you've made arrangements with our Support Team. However, we have escalated your concerns to the relevant supervisors for further assistance.
Please contact us again should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply10 May 2023, 15:17
Official
Good day Bianca K,
Thank you for your feedback, and apologies for any inconvenience caused.
We see that your fibre box was installed and that you've made arrangements with our Support Team. However, we have escalated your concerns to the relevant supervisors for further assistance.
Please contact us again should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We see that your fibre box was installed and that you've made arrangements with our Support Team. However, we have escalated your concerns to the relevant supervisors for further assistance.
Please contact us again should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***