JK
Jacques K
1 reviews | Active since Mar 2011
04 Sept 2020, 09:56
Worst Service
Worst customer support ever. Line upgrades seem to take more than a month. Then after they promise it would be done it still does not get done. Asking to speak to a manager is ignored.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
08 Sept 2020, 19:17Hi Jacques
we are sorry to hear of your frustration, we have made some changes to the upgrades process and you will find it is much more streamlined and effective. we will ensure a supervisor is in touch to apologize and explain the best way to escalate in future
Kind regards
we are sorry to hear of your frustration, we have made some changes to the upgrades process and you will find it is much more streamlined and effective. we will ensure a supervisor is in touch to apologize and explain the best way to escalate in future
Kind regards
Cool Ideas Service Provider's reply08 Sept 2020, 19:17
Official
Hi Jacques
we are sorry to hear of your frustration, we have made some changes to the upgrades process and you will find it is much more streamlined and effective. we will ensure a supervisor is in touch to apologize and explain the best way to escalate in future
Kind regards
we are sorry to hear of your frustration, we have made some changes to the upgrades process and you will find it is much more streamlined and effective. we will ensure a supervisor is in touch to apologize and explain the best way to escalate in future
Kind regards