BK
Bianca K
1 reviews | Active since Aug 2017
25 Oct 2024, 14:54
WORST SERVICE
I would give Zero I put my request in a month ago to move my line i work from home I'm moving and no word from cool ideas my email are being ignored and when calling they have the worst attitudes
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Replies (2)BK
Bianca K's updateReviewer Update
25 Oct 2024, 15:11I'm at the point where I'm going to look for a new provider I pay every month before the 1st and this is the **** service I'm getting
BK
Bianca K's update25 Oct 2024, 15:11
Reviewer Update
I'm at the point where I'm going to look for a new provider I pay every month before the 1st and this is the **** service I'm getting
Cool Ideas Service Provider's replyOfficial
28 Oct 2024, 12:03Dear Bianca, Thank you for bringing your concerns to our attention. We sincerely apologise for the inconvenience you’ve experienced with our service and the lack of communication regarding your request to move your line. This is not the standard we strive for, and we understand how critical reliable service is, especially when working from home. We want to assure you that your feedback is important to us. We’d like to investigate your situation further and ensure we address your request promptly. One of our Connect Team Leaders will contact you in that regard. Thank you for taking the call from our technical team for assistance with your initial connection, now that your service has been activated by Vodacom. Again, we apologise for the inconvenience you’ve faced, and we appreciate your patience as we work to make this right. We value your business and hope to improve your experience with us. Best Regards, Cool Ideas
Cool Ideas Service Provider's reply28 Oct 2024, 12:03
Official
Dear Bianca, Thank you for bringing your concerns to our attention. We sincerely apologise for the inconvenience you’ve experienced with our service and the lack of communication regarding your request to move your line. This is not the standard we strive for, and we understand how critical reliable service is, especially when working from home. We want to assure you that your feedback is important to us. We’d like to investigate your situation further and ensure we address your request promptly. One of our Connect Team Leaders will contact you in that regard. Thank you for taking the call from our technical team for assistance with your initial connection, now that your service has been activated by Vodacom. Again, we apologise for the inconvenience you’ve faced, and we appreciate your patience as we work to make this right. We value your business and hope to improve your experience with us. Best Regards, Cool Ideas