Worst ISP, Worst Service & Even Harder To Cancel

What a fall from grace... a once-promising ISP

Besides the fact that they have the most unreliable network when you do try and cancel they give you the run-around.

I got tired of their overpriced and unreliable network and decided to move to a proper ISP.

I requested they cancel my account with immediate effect. Only to be told I have to give a full months notice. I agreed.

In the meantime, I wanted them to release my FrogFoot line so that I could at least in the meantime move to the new ISP for reliable internet. Only to be told they can't release my line while my account is still active. I was happy to pay till the end of the notice period, I just wanted my new ISP to take over the FrogFoot line in the meantime. Sorry, we can't do that.

Accepting all of their nonsense and painfully and patiently waiting the end of the month to migrate my new ISP tells me that they have STILL NOT RELEASE the line. We are now day 4 AFTER their self-imposed end of the month deadline.

Calling in to try and get this sorted out I am transferred from Accounts who confirm account (both) has been successfully cancelled but I must speak to another department (NASREEM LANDSMAN - WHO IS THE WORST!!!) who tells me I must speak to another team, but they are not part of their call centre (so I can't speak to them) but are part of Cool Ideas - at this point I throw my toys out the cot only for this NASREEM thing to cut me off. So back and forth and still my line is not released.

Eventually, get through to someone in accounts who has promised me a callback. We will wait and see!

Be warned, they will claim they are still the best ISP from a few years back, THEY ARE EVERYTHING BUT THE BEST!