JJ
Jaco J
1 reviews | Active since Sept 2013
15 Oct 2023, 17:32
Worst ISP on the planet
SHOCKING internet and even worse customer support. It has been an absolute nightmare trying to get any sort of service out of this company the last year. I would never EVER recommend enyone signs up with them.
Initially I paid a R1000 'connection fee' and was told that I had to install and set up the connection myself.
This place is a ****** joke!
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Replies (1)
Cool Ideas Service Provider's replyOfficial
16 Oct 2023, 10:39Good day Jaco J,
Thank you for taking the time to share your feedback with us, and apologies for any inconvenience caused.
Kindly note that all the routers we send to our customers are already configured by our technicians, and are plug-and-play. Did you have trouble connecting to the internet after plugging your router in?
Please also note that we've escalated your case to our Support Supervisor and someone should contact you soon.
Kind Regards,
Cool Ideas
*** | ***
Thank you for taking the time to share your feedback with us, and apologies for any inconvenience caused.
Kindly note that all the routers we send to our customers are already configured by our technicians, and are plug-and-play. Did you have trouble connecting to the internet after plugging your router in?
Please also note that we've escalated your case to our Support Supervisor and someone should contact you soon.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply16 Oct 2023, 10:39
Official
Good day Jaco J,
Thank you for taking the time to share your feedback with us, and apologies for any inconvenience caused.
Kindly note that all the routers we send to our customers are already configured by our technicians, and are plug-and-play. Did you have trouble connecting to the internet after plugging your router in?
Please also note that we've escalated your case to our Support Supervisor and someone should contact you soon.
Kind Regards,
Cool Ideas
*** | ***
Thank you for taking the time to share your feedback with us, and apologies for any inconvenience caused.
Kindly note that all the routers we send to our customers are already configured by our technicians, and are plug-and-play. Did you have trouble connecting to the internet after plugging your router in?
Please also note that we've escalated your case to our Support Supervisor and someone should contact you soon.
Kind Regards,
Cool Ideas
*** | ***