PP
Phillip P
1 reviews | Active since Jan 2021
23 Feb 2021, 08:30
WORST ISP IN SA.
Horrible technical support. You never get to speak to the same person. There is no escalation path and they make promises they can't keep. They will actually cut the phone call when their shifts end and then you can't get transferred back to that person. Managers are always in meetings. Moved away from them and will never use them again.
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
23 Feb 2021, 08:49Good day Phillip
we are sorry to hear of the frustration experienced
our supervisors and managers are readily available to take any complaints or compliments that might come through the help desk lines we are not sure who on our side might have diverted you away from speaking with someone senior but that is not how we operate. we also have a complaints mailbox complaints @ cool ideas . co . za which goes directly to the management team.
we have sent your profile details to our quality assurance team for investigation in order to find out where the process might have failed you. we apologize for the inconvenience caused and hope to rectify this soonest.
The Cool Team
we are sorry to hear of the frustration experienced
our supervisors and managers are readily available to take any complaints or compliments that might come through the help desk lines we are not sure who on our side might have diverted you away from speaking with someone senior but that is not how we operate. we also have a complaints mailbox complaints @ cool ideas . co . za which goes directly to the management team.
we have sent your profile details to our quality assurance team for investigation in order to find out where the process might have failed you. we apologize for the inconvenience caused and hope to rectify this soonest.
The Cool Team
Cool Ideas Service Provider's reply23 Feb 2021, 08:49
Official
Good day Phillip
we are sorry to hear of the frustration experienced
our supervisors and managers are readily available to take any complaints or compliments that might come through the help desk lines we are not sure who on our side might have diverted you away from speaking with someone senior but that is not how we operate. we also have a complaints mailbox complaints @ cool ideas . co . za which goes directly to the management team.
we have sent your profile details to our quality assurance team for investigation in order to find out where the process might have failed you. we apologize for the inconvenience caused and hope to rectify this soonest.
The Cool Team
we are sorry to hear of the frustration experienced
our supervisors and managers are readily available to take any complaints or compliments that might come through the help desk lines we are not sure who on our side might have diverted you away from speaking with someone senior but that is not how we operate. we also have a complaints mailbox complaints @ cool ideas . co . za which goes directly to the management team.
we have sent your profile details to our quality assurance team for investigation in order to find out where the process might have failed you. we apologize for the inconvenience caused and hope to rectify this soonest.
The Cool Team