JE
Jill E
1 reviews | Active since Dec 2011
18 Jul 2025, 21:22
Worst ISP company no support ☹️
Worst ISP service provider. No after hours customer care or technical support available. Throttle between 8 and 2 the next morning. Really pleased never sign with this company.
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Cool Ideas Service Provider's replyOfficial
21 Jul 2025, 09:10Good day Jill, Thank you for your feedback, and apologies for any inconvenience you may have encountered. While our Support Team is available from 08:00 to 20:00 on weekdays and 09:00 to 15:00 on weekends and public holidays, customers are always welcome to log a ticket outside of these hours. Our team will then reach out as soon as possible during the next working day. We’d also like to investigate the throttling concerns you’ve raised, as we do not apply shaping or throttling to any of our services. Unfortunately, we weren’t able to locate your profile using the information provided in your review. If you could share your #COOL ticket reference by responding to this review, we’d be happy to assist further. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply21 Jul 2025, 09:10
Official
Good day Jill, Thank you for your feedback, and apologies for any inconvenience you may have encountered. While our Support Team is available from 08:00 to 20:00 on weekdays and 09:00 to 15:00 on weekends and public holidays, customers are always welcome to log a ticket outside of these hours. Our team will then reach out as soon as possible during the next working day. We’d also like to investigate the throttling concerns you’ve raised, as we do not apply shaping or throttling to any of our services. Unfortunately, we weren’t able to locate your profile using the information provided in your review. If you could share your #COOL ticket reference by responding to this review, we’d be happy to assist further. Kind Regards, The Cool Ideas Team