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Lizelle D
1 reviews | Active since Aug 2014
06 May 2025, 14:02
Worst ISP client service ever !
MTS was sold to Cool ideas. I used to be a member now I remember why I left. You cannot get hold of anyone at this company everything is done via tickets. Then they only just reply on what they want, other questions they ignore. Worst ISP in the business. You will not see me for long. !!!!!
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Replies (2)
Cool Ideas Service Provider's replyOfficial
07 May 2025, 11:44Good day Lizelle, It's disappointing to hear that you feel this way. We see that our Billing Team has already assisted with your query. Please be assured that our team is available both via ticket and by phone, and we aim to assist all customers as promptly and thoroughly as possible. To ensure your concerns are properly addressed, our Billing Team Leader will be in touch with you directly. For future queries, here are our contact details and operating hours: Phone: *** Support Team (Technical Queries)
Warm Regards, The Cool Ideas Team
- Weekdays: 08:00 – 20:00
- Weekends & Public Holidays: 09:00 – 15:00
- Email: ***
- Weekdays: 08:00 – 17:00
- Saturdays & Public Holidays: 09:00 – 12:00
- Email: ***
- Weekdays: 08:00 – 17:00
- Email: ***
Warm Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply07 May 2025, 11:44
Official
Good day Lizelle, It's disappointing to hear that you feel this way. We see that our Billing Team has already assisted with your query. Please be assured that our team is available both via ticket and by phone, and we aim to assist all customers as promptly and thoroughly as possible. To ensure your concerns are properly addressed, our Billing Team Leader will be in touch with you directly. For future queries, here are our contact details and operating hours: Phone: *** Support Team (Technical Queries)
Warm Regards, The Cool Ideas Team
- Weekdays: 08:00 – 20:00
- Weekends & Public Holidays: 09:00 – 15:00
- Email: ***
- Weekdays: 08:00 – 17:00
- Saturdays & Public Holidays: 09:00 – 12:00
- Email: ***
- Weekdays: 08:00 – 17:00
- Email: ***
Warm Regards, The Cool Ideas Team
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Lizelle D's updateReviewer Update
10 May 2025, 09:38Oh my, thank you so much for your "Contact details" must be a new service number Phone: **********
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Lizelle D's update10 May 2025, 09:38
Reviewer Update
Oh my, thank you so much for your "Contact details" must be a new service number Phone: **********