1 reviews | Active since Jul 2021
Worst Internet Service provider
I paid for a service that was slow always having connection issues but very quick to debit my account.. Gave my months notice after paying for the month of May and been off line for 12 days which made me loose lots of business income as I run business from home.... They never refunded me (their reason being its in their terms and conditions) every part benefits them and nothing to the consumer.. They then debited my account for June which I reverse as I was still offline and refuse to pay for a service I'm not getting and in line of the consumer protection act I don't need to pay if a service isn't provide.... Now being threatened that I'll be handed over but have my lawyers ready and not going to let this one go....
My opinion is that cool ideas is the worst internet service provider, and I advise that yiu don't use them at all..
We are sorry to hear of your frustration
in most cases we will log your issue with the fibre line provider on your behalf and follow up accordingly, if our team has failed you in this part we do apologize and will work to improve on this. It is always best to pay your account and dispute the amount owed so that we can request a credit from the fibre line provider as we have not had any network incidents on our side.
For any future issues feel free to email complaints @ cool ideas . Co .za
The Cool Team
We are sorry to hear of your frustration
in most cases we will log your issue with the fibre line provider on your behalf and follow up accordingly, if our team has failed you in this part we do apologize and will work to improve on this. It is always best to pay your account and dispute the amount owed so that we can request a credit from the fibre line provider as we have not had any network incidents on our side.
For any future issues feel free to email complaints @ cool ideas . Co .za
The Cool Team