CF
Cobus F
1 reviews | Active since Dec 2019
24 Mar 2020, 16:53
Worst Customer Support
Raising a ticket for fibre break at 9.38am today 24/03/2020, requested Vumatel reference no response, at. 13.20 person assisting kept me online for 20 min while raising the ticket, no ticket was raised, phoned again 15.24 pm, this time on hold for 36 min and the ticket was raised at 16.00, whole day wasted, still waiting for escalation manager to contact me, worst service ever!!!!!
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Cool Ideas Service Provider's replyOfficial
02 Apr 2020, 12:31HI Cobus, we do apologize for the frustration, we take note of the above and have notified the managers of each dept. we have seen an increase in customer queries due to everyone being at home so our holding times do vary, we are working to get to each customers query in a timely fashion.
Cool Ideas Service Provider's reply02 Apr 2020, 12:31
Official
HI Cobus, we do apologize for the frustration, we take note of the above and have notified the managers of each dept. we have seen an increase in customer queries due to everyone being at home so our holding times do vary, we are working to get to each customers query in a timely fashion.