1 reviews | Active since Feb 2022
Worst Customer Service, not accommodating at all.
What a horrible experience with customer service. Because I come from the service industry I am always understanding of the processes but geeez what a trouble it's been with Cool Ideas.
Initially I just needed a additional line to the property and after what seemed forever and alot of follow up with agents a month later I was advised this wasn't possible at the moment. Fine, that is what it is and there was other options available.
This month I find out we're on a 28 day payment cycle (which makes no damn sense) so because I can only make payment on the 25th I requested a extension of the service seeing as I'm working from home I really really need this but ofcause Sinethemba from cool ideas was little to no help as she was previously with my other ticket.
It was supposed to be rated the best in our neighborhood and we have several family members using the provider. I will not be renewing our service as I found a ISP that actually may be able to accommodate me.
Thank you for your feedback and apologies for the inconvenience caused, as well as your negative experience.
The delays on your second line request were due to the Vumatel freeze periods.
Our website has a disclaimer when customers sign up for a Vumatel Reach service. The disclaimer mentions that Vumatel Reach prepaid services are valid for 28 days. We, unfortunately, cannot extend Reach services as customers load their "vouchers" on their end.
Feel free to give us a call should you have any further questions.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback and apologies for the inconvenience caused, as well as your negative experience.
The delays on your second line request were due to the Vumatel freeze periods.
Our website has a disclaimer when customers sign up for a Vumatel Reach service. The disclaimer mentions that Vumatel Reach prepaid services are valid for 28 days. We, unfortunately, cannot extend Reach services as customers load their "vouchers" on their end.
Feel free to give us a call should you have any further questions.
Kind Regards,
Cool Ideas
*** | ***
Bull****.
Also if there is a 28day payment schedule you're saying that there was no way you could accommodate us ?
So no I will not be calling in cause you're a waste of time and I'm glad I was able to get a few more people to cancel their service because you guys are really a 2 on the customer service scale and your reviews show that.
Farewell and good riddance.
Bull****.
Also if there is a 28day payment schedule you're saying that there was no way you could accommodate us ?
So no I will not be calling in cause you're a waste of time and I'm glad I was able to get a few more people to cancel their service because you guys are really a 2 on the customer service scale and your reviews show that.
Farewell and good riddance.