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Mary M
1 reviews | Active since Apr 2018
10 Jun 2022, 09:12
worst customer experience ever from Cool Ideas & Vumatel resulting in income loss and
I have been waiting on service to be activated from the 1st of June 2021 after leaving my previous service provider Afrihost on the 31st of May 2021. For the past week, I've been given the run around being told my service will be active 24/48 hours this is my second weekend without Wi-Fi and I keep getting the same excuse even after I asked them to tell me it's going to take a long so I can return to Afrihost because I work from home and I can't be down from so long. I keep getting responses from 100 different people and to date my issue is still not resolved
Helpful (0)
Replies (1)0
Replies (1)Cool Ideas Service Provider's replyOfficial
10 Jun 2022, 09:51Good day Mary M,
Thank you for your feedback, and apologies for the inconvenience caused by the delays.
We see that our connect team have already been in contact with you. The Vumatel service delivery manager will help us get to the bottom of the issue and get you connected asap.
Thank you for your patience and understanding.
Feel free to reach out with any questions.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for the inconvenience caused by the delays.
We see that our connect team have already been in contact with you. The Vumatel service delivery manager will help us get to the bottom of the issue and get you connected asap.
Thank you for your patience and understanding.
Feel free to reach out with any questions.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply10 Jun 2022, 09:51
Official
Good day Mary M,
Thank you for your feedback, and apologies for the inconvenience caused by the delays.
We see that our connect team have already been in contact with you. The Vumatel service delivery manager will help us get to the bottom of the issue and get you connected asap.
Thank you for your patience and understanding.
Feel free to reach out with any questions.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for the inconvenience caused by the delays.
We see that our connect team have already been in contact with you. The Vumatel service delivery manager will help us get to the bottom of the issue and get you connected asap.
Thank you for your patience and understanding.
Feel free to reach out with any questions.
Kind Regards,
Cool Ideas
*** | ***
